Sales Associate (M-F, 10:00am - 4:00pm)

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. It is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the Role

Perform sales, display, and clerical duties under direct supervision to achieve optimum customer service goals in the Gift Shop at Monroe Carell Jr. Children’s Hospital at Vanderbilt (MCJCHV).

Responsibilities

• Assist customers on the sales floor and at customer service stations, recognizing needs related to merchandise location, pricing, and selection.
• Handle customer problems efficiently and politely to ensure satisfaction.
• Ensure sufficient stock levels, appropriately priced for customer satisfaction.
• Conduct regular inventory of stock as established by the buyer and maintain accurate inventory records.
• Recognize reorder needs, notify the buyer, and assist in placing reorders.
• Assist in identifying and processing merchandise to be returned to vendors for credit.
• Assist in receiving and pricing incoming merchandise, notifying the buyer of any discrepancies.
• Assist in repricing stock, such as markdowns and markups, and maintain accurate records of price changes.
• Ensure accuracy of purchase transactions and perform customer purchase transactions quickly and accurately.
• Count and balance the cash register till as necessary.
• Process special orders, including general books, calculators, and small electronics, following standard procedures.
• Receive and process mail and phone orders promptly.
• Correspond with customers as needed to ensure satisfaction.
• Maintain an attractive retail store to achieve merchandising objectives.
• Maintain clean and orderly stockrooms and work areas to facilitate sales and stocking activities.

Core Capabilities

• Supporting Colleagues:
  • Develops self and others by investing time and energy to improve performance and gain knowledge.
  • Builds and maintains relationships through regular contact with key colleagues and stakeholders.
  • Communicates effectively by adapting style to suit different situations and audiences.
• Delivering Excellent Services:
  • Serves others with compassion by understanding current and future needs of stakeholders.
  • Solves complex problems by approaching issues from different angles and identifying new opportunities.
  • Offers meaningful advice and support to increase employees' effectiveness.
• Ensuring High Quality:
  • Performs excellent work by engaging in dialogue about quality and addressing issues promptly.
  • Ensures continuous improvement by looking beyond symptoms to uncover root causes of problems.
  • Fulfills safety and regulatory requirements by understanding and performing routine safety checks.
• Managing Resources Effectively:
  • Demonstrates accountability by focusing on critical issues and driving them to closure.
  • Stewards organizational resources by applying understanding of departmental work.
  • Makes data-driven decisions by leveraging information to identify and elevate opportunities.
• Fostering Innovation:
  • Generates new ideas by proactively identifying opportunities from multiple sources.
  • Applies technology enthusiastically to address short-term challenges.
  • Adapts to change by viewing difficult situations as opportunities for improvement.

Qualifications

• High School Diploma or GED.
• Less than 1 year of relevant work experience.

Benefits

This role offers a comprehensive benefits package, which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.