Sales Associate Lead

Lead Sales Associate

Casa de Montecristo provides an exceptional cigar experience across multiple U.S. locations, offering a wide selection of premium cigars, modern lounges, walk-in humidors, and full-service bars.

Responsibilities

• Lead a team to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Serve as a Casa de Montecristo brand ambassador.
• Build relationships with customers and proactively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results and account for achieving high standards of results.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in leading the complete operations of the store, including executing corporate initiatives, managing cash counts, and ensuring compliance with state and local regulations.
• Maintain visual and cleanliness standards to support the brand image and ensure a comfortable, responsible, and safe environment.
• Perform other duties as assigned.

Requirements

• Previous leadership experience in a retail, hospitality, or other service-centric environment.
• POS and/or computer skills are needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Exceptional interpersonal skills, hands-on team player with a strong work ethic.
• Ambitious self-starter with a passion for delivering a stellar guest experience and a track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.
• Desire to develop oneself and others, seeking and delivering constructive feedback.