Sales Associate Keyholder - Cross Creek Mall

About the role

Join the team. Drive Sales. Be the Most You! At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue.
• Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers—conducting piercings, educating on aftercare, maintaining a sterile environment, and addressing questions and concerns throughout the process.
• Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless.
• Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
• Showcase Claire’s products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style and suggest products to boost sales.
• Keep the heartbeat of our store strong by overseeing operations with efficiency and flair—managing inventory, handling cash transactions, visual merchandising, and coordinating promotional activities.
• Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment.

About You

• Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers.
• Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
• Customer-First Mentality: You get people, and you love making them feel confident and empowered.
• Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales-driving responsibility.
• Ready to Hustle: You’re organized, self-motivated, and always looking for ways to level up.

Requirements

• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You have completed some high school and have at least one year of retail management experience.
• You can stand during scheduled shifts and maneuver 11–35 kg (25–75 lbs).
• You can bend, stoop, extend reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and strive to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You are a driven team player with a positive attitude and willingness to learn.
• You’re self-motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.

Benefits

• Epic Employee Discount: Score the latest accessories at an amazing discount.
• Career Glow-Up: Real opportunities for promotions and career growth.
• Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines.