Sales Associate Keyholder

Company Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience the brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Since its launch in 1980, the brand has embraced this philosophy to ensure customers look and feel their best, wherever life takes them. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Responsibilities

• Perform opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Perform overrides at checkout as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to the company SOP.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing the customer's wait time.
• Positively resolve customer service‑related issues as they arise, determine a resolution or escalate further, and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or equivalent.
• Years of experience: 0–2 years of relevant job experience (minimum 6 months).
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements of the role.
• Critical Skills & Attributes:
  • Previous retail experience preferred.
  • Customer service skills and ability to interact with customers.
  • Strong verbal and written communication skills with customers, sales leadership team, and associates.
  • Demonstrated collaborative skills and ability to work well within a team.

Benefits and Compensation

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part‑time associates:
  • Partnered insurance options through LIG Solutions (major medical, dental, vision, supplemental, life, etc.).
  • Potential eligibility for paid sick leave and public health emergency leave.
  • Eligibility to participate in 401(k) and Roth 401(k) with company match.
  • Express merchandise discount.
  • Learn & Earn incentive program.
  • Voluntary benefits through YouDecide.