Sales Associate Keyholder

About the Company

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

This role is based at the Branson Outlets store.

About the Role

Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team. The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for customers and executes opening and closing procedures.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting.
• Follows company policies and procedures to ensure the safety of associates and customers.
• Assists with product launch changes according to company SOPs.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing customer wait time.
• Resolves customer service-related issues positively, determining resolutions or escalating as needed.
• Drives credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Other essential functions as directed by your supervisor.

Requirements

• High School diploma or equivalent.
• 0-2 years of relevant job experience (minimum 6 months).
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements of the role.

Skills

• Previous retail experience preferred.
• Strong customer service skills and ability to interact with customers, leadership, and associates.
• Strong verbal and written communication skills.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

For part-time associates, PHOENIX offers:

• Eligibility to participate in 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Paid sick leave, public health emergency leave (where applicable).
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.
• Partnership with LIG Solutions to help obtain individual insurance coverage (e.g., major medical, dental, vision, supplemental insurance, life insurance).

Full-time associates receive additional benefits, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Paid Time Off.
• Parental leave for new moms and dads.
• Merchandise discount.