Sales Associate Keyholder

Overview

PHOENIX PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express focuses on modern, confident, and effortless style for various occasions, while Bonobos is known for exceptional fit and a personalized retail model. Both brands are available in over 400 stores and online.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom
• Assists with product launch changes according to company SOP
• Processes transactions quickly and accurately, reducing customer wait time
• Positively resolves customer service-related issues and communicates resolutions to Store Management
• Drives credit and loyalty member programs

Required Experience & Qualifications

• High School or Equivalent Education
• Minimum 6 months of relevant job experience
• Proficient in using technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends, and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills
• Demonstrated collaborative skills and ability to work within a team

Benefits And Compensation

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part-time associates may be eligible for individual insurance coverage, paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match
• Express merchandise discount
• Learn & Earn incentive program
• Voluntary benefits through YouDecide