Sales Associate Key

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. We hire individuals who bring new ideas, understand smart risk-taking, and enhance our thriving culture. We are committed to offering modern classic style for every body type through a full range of sizes.

About the role

This position is responsible for creating a selling culture aligned around customer needs, delivering exceptional service, and achieving sales and operational metrics in a retail store environment.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task, and handle projects simultaneously.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management.
• Achieve sales and service metrics in key measurable areas, including Talbots Classic Awards.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching, and feedback.
• Support all areas of operational excellence, including managing inventory according to policies and procedures (filling orders, recalls, recovery, replenishment, re-tickets, etc.).
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Lead or supervise others on occasion, including opening and/or closing the store.
• Understand customer needs and wants through intentional conversation.

Requirements

• Capable of creating a selling culture where all associates align around the needs of customers.
• Customer-centric mentality with a passion for delivering exceptional experiences.
• Driven to build and cultivate relationships.
• Strong ambition and passion for achieving individual and team goals.
• Passionate about selling and maximizing all in-store traffic.
• Excellent verbal communication skills and high level of integrity.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving regularly, and standing for extended periods.
• Able to bend, reach, stretch, and lift/carry/move at least 40 lbs.
• Technological aptitude to navigate POS, computer, iPad, and handheld systems.
• Flexible availability based on business needs, including evenings, weekends, and holidays.

Benefits

• Comprehensive benefits packages for full-time and eligible part-time employees.
• Generous merchandise discount: 50%, 60%, and 70% off Talbots and Haven Well Within products.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts, and more.
• Opportunities for growth and development beyond the current position.
• Incentive opportunities.

Values

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation, and smart risk-taking.
• We are Committed to building relationships with customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work with.