Sales Associate, Jewelry (Part Time)

This role is in-person at our Seattle, WA showroom location and follows a part-time schedule that includes weekend days.

About the role

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide customers through the life of the sale via in-person and virtual appointments, phones, or live-chat. You’ll assist customers in finding their best jewelry match from our luxury product line, meeting and exceeding sales targets while creating personalized experiences and sharing in the happiest moments of our customers' lives.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer.
• A drive to exceed goals. You love a good challenge and are a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• Attention to detail. When it comes to our customer’s biggest moments, you know it’s the little things that count. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Strong communication skills. You have a way with words. Whether interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Collaborative spirit. You’re a team player who believes that transforming the jewelry industry requires working together.

Pay

The targeted budget for this position is $22 - $24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Benefits

• Career Growth: Regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
• Diverse, mission-minded team: Founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Employee Discounts: Generous discount on our jewelry.
• Sales Incentive Programs: Programs to recognize and reward sales performance.
• Mental Wellness Perks: Access to mental health resources, such as self-care apps and seminars. Employee Assistance program offers 24/7 access to counseling.
• Giving Back and Volunteer Opportunities: Support for local initiatives and team volunteering.
• 401k match: Generous 401k match.
• Parental Leave: Paid parental leave to bond and care for new additions.
• Pre-Tax Commuter Benefits.