Sales Associate, Jewelry

About the role

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale via in‑person and virtual appointments, phones, or live‑chat, helping them find their best jewelry match from our luxury product line while meeting and exceeding sales targets.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• Passion for the customer – consistently go above and beyond to provide the best possible experience.
• Drive to exceed goals – a self‑proclaimed “over‑achiever” who loves a challenge.
• Attention to detail – a passion for process and a keen eye for detail in a fast‑moving environment.
• Strong communication skills – clear and concise in person, via email, or chat.
• Team player – collaborative mindset focused on transforming the jewelry industry together.

Pay

The targeted budget for this position is $24 – $26 per hour. This compensation range may be adjusted at any time at the discretion of the company.

Schedule

This is a full‑time, in‑person role at our Williamsburg location in Brooklyn. The schedule includes weekend days, offers consistent weekly hours, and provides two consecutive days off.

Benefits

• Excellent training program and endless opportunities for career growth.
• Competitive compensation.
• Consistent weekly hours with two consecutive days off.
• Diverse, mission‑minded team focused on sustainability, transparency, compassion, and inclusion.
• Lifestyle Spending Account – reimbursements for eligible wellness expenses (gym memberships, massage, counseling, etc.).
• Continued education – company‑sponsored learning, leadership and professional‑skill training, diversity & inclusion programs, and tuition reimbursement for role‑specific training.
• Generous employee discount on Brilliant Earth jewelry.
• Sales incentive programs to recognize and reward performance.
• Mental wellness perks – self‑care apps, seminars, and 24/7 counseling through the Employee Assistance program.
• Giving back and volunteer opportunities.
• Medical, dental, and vision plans (multiple options, including a $0 monthly premium option and employer HSA contributions; coverage begins the first day of the second month).
• 401(k) match.
• Paid Time Off – 3 weeks in the first year.
• Paid parental leave.
• Disability and life insurance – 100% employer‑paid.
• Pre‑tax commuter benefits.