Sales Associate, Jewelry

About the role

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale via in‑person and virtual appointments, phone calls, or live‑chat. Team members assist customers in finding their best jewelry match from our luxury product line, meeting and exceeding sales targets in a fast‑paced environment while creating personalized experiences. This position is in‑person at our Houston location.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and ensure product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing Brilliant Earth’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A passion for the customer and a commitment to providing the best possible experience.
• Drive to exceed sales goals and a self‑proclaimed “over‑achiever” mindset.
• Attention to detail and a passion for process in a fast‑moving environment.
• Excellent communication skills, clear and concise in person, email, or chat.
• Team‑player attitude with a collaborative mindset.

Benefits

• Competitive compensation ($19‑21 per hour, adjustable at company discretion).
• Consistent weekly hours with two consecutive days off.
• Career growth through regular 1‑1s, training opportunities, and an annual 360‑review process.
• Diverse, mission‑minded team focused on sustainability, transparency, and inclusion.
• Lifestyle Spending Account for eligible wellness expenses (gym, massage, counseling, etc.).
• Company‑sponsored continued education, leadership training, diversity & inclusion programs, and tuition reimbursement for role‑specific training.
• Employee discounts on jewelry.
• Sales incentive programs recognizing performance.
• Mental wellness perks including self‑care apps, seminars, and 24/7 counseling via Employee Assistance program.
• Volunteer and giving‑back opportunities.
• Medical, dental, and vision plans with a $0 monthly premium option and employer HSA contributions; coverage begins the first day of the second month.
• Generous 401(k) match.
• Paid time off (3 weeks in the first year).
• Paid parental leave.
• Employer‑paid disability and life insurance.
• Pre‑tax commuter benefits.

Pay

Targeted budget $19‑21 per hour; compensation range may be adjusted at any time at the discretion of the company.

Schedule

Full‑time schedule that includes weekend days. Consistent weekly hours with two consecutive days off.