Sales Associate, Jewelry

About the role

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Back Bay, Boston location.

Skills

• A passion for the customer – going above and beyond to provide the best possible experience.
• A drive to exceed goals – self‑proclaimed “over‑achiever” focused on surpassing sales targets.
• Attention to detail – recognizing that the little things count the most in customers’ biggest moments.
• Strong communication skills – clear and concise whether interacting in person, via email, or by chat.
• Master of collaboration – team player committed to transforming the jewelry industry together.

Benefits

• Career Growth – regular 1‑on‑1s, training opportunities, annual 360 review, clear pathways for advancement.
• Set Schedule – consistent weekly hours with 2 consecutive days off.
• Diverse, mission‑minded team – commitment to a transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account – reimbursements for eligible wellness expenses (gym, massage, counseling, etc.).
• Continued Education – company‑sponsored learning in leadership, professional skills, diversity & inclusion, tuition reimbursement for role‑specific trainings.
• Employee Discounts – generous discount on Brilliant Earth jewelry.
• Sales Incentive Programs – programs to recognize and reward sales performance.
• Mental Wellness Per