Sales Associate, Jewelry

About the Role

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide customers through the life of the sale via in-person and virtual appointments, phones, or live-chat. This role is in-person at our Austin, TX location, and the ideal candidate will be able to work a full-time schedule that includes weekend days. The targeted budget for this position is $19 - 21 per hour.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to improve the customer experience and sales performance.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Qualifications

• A passion for the customer, going above and beyond to provide the best possible experience.
• A drive to exceed sales goals and a love for challenges.
• Attention to detail in a fast-moving work environment.
• Strong communication skills, both with customers and teammates.
• A collaborative mindset, working together to transform the jewelry industry.

Benefits

• Career growth opportunities through training, 1-1’s with managers, and annual 360 reviews.
• Set schedule with consistent weekly hours and 2 consecutive days off.
• Lifestyle Spending Account for eligible wellness expenses.
• Continued education and tuition reimbursement for role-specific trainings.
• Employee discounts on jewelry.
• Sales incentive programs.
• Mental wellness perks, including access to self-care apps and counseling.
• Giving back and volunteer opportunities.
• Medical, Dental, and Vision insurance with a $0 monthly premium option for employee health insurance.
• 401k match.
• Paid Time Off, accruing 3 weeks in the first year.
• Parental leave.
• Disability and Life insurance, 100% employer-paid.
• Pre-Tax Commuter Benefits.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are a hard-working team that welcomes challenges and rises to any occasion, fostering a community of collaboration, respect, and encouragement.