Sales Associate, Jewelry

About the role

The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. You will guide them through the entire purchase journey using engaging sales platforms like in-person and virtual appointments, phones, or live-chat. Your primary focus is to assist customers in finding their perfect piece from our luxury product line.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Scottsdale showroom.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Skills

• Exceptional customer service skills
• Product knowledge of luxury jewelry
• Ability to handle high-volume customer inquiries
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits

• Competitive compensation starting at $19-21 per hour
• Set schedule with consistent weekly hours and 2 consecutive days off
• Diverse, mission-minded team fostering a collaborative environment
• Lifestyle spending account for wellness expenses
• Career growth opportunities through regular 1-1s, training, and 360 review processes
• Employee discounts on jewelry
• Sales incentive programs to recognize and reward performance
• Mental wellness perks including access to self-care apps and counseling
• Volunteer opportunities and giving back programs
• Health insurance options including a $0 monthly premium plan
• 401(k) match
• Paid time off including 3 weeks in the first year
• Paid parental leave
• Disability and life insurance
• Pre-tax commuter benefits

Pay

$19-21 per hour

Schedule

Full-time schedule with weekend days, set schedule with consistent weekly hours and 2 consecutive days off

Company Information

Brilliant Earth is committed to diversity and inclusion, offering a variety of benefits and growth opportunities. The company is dedicated to creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. Qualified candidates are encouraged to apply and express their interest in joining the team.