Sales Associate, Jewelry

About the role

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide customers through the life of the sale via in‑person and virtual appointments, phone calls, or live‑chat, helping them find their best jewelry match from our luxury product line while meeting and exceeding sales targets.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets while delivering a luxury customer experience.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable one‑on‑one experience.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, collaborating with leaders to continuously improve the customer experience and sales performance.
• Enforce waiting‑room policies to ensure a safe, pleasant environment and maintain product security.
• Open and/or close the showroom and waiting area.
• Use the ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing Brilliant Earth’s mission of a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A passion for the customer, consistently going above and beyond to provide the best possible experience.
• A drive to exceed goals; a self‑proclaimed “over‑achiever” motivated to surpass sales targets.
• Attention to detail and a love for process in a fast‑moving environment.
• Strong communication skills—clear and concise in person, via email, or chat.
• Team‑oriented mindset; belief that collaboration is essential to transform the jewelry industry.

Pay

The targeted budget for this position is $24 – $26 per hour, subject to adjustment at the company’s discretion.

Schedule

This is a full‑time, in‑person role at the Flatiron location. The schedule includes weekend days, consistent weekly hours, and two consecutive days off.

Benefits

• Excellent training program and endless opportunities for career growth, including regular 1‑1s, training, and annual 360‑review process.
• Consistent weekly hours with two consecutive days off.
• Diverse, mission‑minded team and inclusive culture.
• Lifestyle Spending Account for eligible wellness expenses (gym memberships, massage, counseling, etc.).
• Company‑sponsored continued education, leadership and diversity training, and tuition reimbursement for role‑specific courses.
• Generous employee discount on Brilliant Earth jewelry.
• Sales incentive programs recognizing and rewarding performance.
• Mental wellness perks: self‑care apps, seminars, and 24/7 counseling via Employee Assistance program.
• Giving back and volunteer opportunities.
• Medical, dental, and vision plans (including a $0 monthly premium option and employer HSA contributions; coverage starts the first day of the second month).
• 401(k) match.
• Paid Time Off (3 weeks in the first year).
• Paid parental leave.
• Employer‑paid disability and life insurance.
• Pre‑tax commuter benefits.