Sales Associate I (Seasonal Part-time), Golden Gate Bridge Welcome Center

Retail Sales and Operations

• Engage and deliver the highest standard of service to all visitors
• Sell interpretive, educational, and other merchandise to help the Conservancy meet its revenue goals – ring up sales on the POS system and ask for round-up donations
• Restock merchandise and maintain store cleanliness, neatness, and visual merchandising standards
• Answer all visitor questions appropriately with accuracy, courtesy, and respect
• Maintain positive and respectful relationships with the Golden Gate Bridge Highway and Transportation District, National Park Service, U.S. Park Police, Park Partners, and Parks Conservancy colleagues
• Communicate safety, product, facilities, or maintenance issues to Managers and Team Leads
• Notify Team Leads and Managers immediately in case of immediate emergencies or threats to colleagues or visitors
• Communicate directly with Bridge Patrol if no Team Leads or Managers are available

Visitor Information and Orientation

• Provide orientation for the Golden Gate Bridge and the trails, history, natural, and cultural features of the Golden Gate National Parks
• Provide orientation for San Francisco, local city and state parks, and transportation options to and from destinations
• Provide information to visitors about the programs, projects, volunteer opportunities, member events, and other ways of connecting to the Parks through the Parks Conservancy
• Promote and sell memberships, explaining the value and benefits of joining the Parks Conservancy, and ask for donations through our “round-up” program

Training

• Complete all required safety and harassment training
• Incorporate safety, de-escalation, and bystander intervention training into all interactions with visitors
• Participate in ongoing training in sales, product knowledge, inventory, and Conservancy policies, procedures, and programs

Knowledge, Skills, and Abilities

• Excellent Visitor Service skills and Sales ability
• Accurate and efficient cashiering skills
• Strong written and verbal communication skills
• Knowledge of professional standards and ability to fulfill them consistently
• Neat and clean appearance and attire
• Reliability and punctuality for all scheduled shifts
• Pleasant, friendly, helpful demeanor and body language
• Ability to learn and to retain policies and procedures
• Ability to be flexible and to adapt to change

Education and/or Experience

• High School diploma or GED equivalent preferred
• College or Junior College educational experience a plus
• Retail, sales, hospitality, museum, Park Ranger, or related experience working with the public appreciated

Certifications

• First Aid and/or CPR training a plus

Physical Requirements and Work Environments

• Work is primarily performed in a retail/visitor center setting
• Work includes occasional visits and/or walks to other park sites
• Occasional lifting, carrying, and/or positioning of objects/merchandise weighing up to 50 lbs
• Weekend and holiday availability is required
• Uniforms are required for each scheduled shift

Pay Rate

$21/hour; Pay Grade: 11