Sales Associate I

About the role

The Sales Associate I role is an entry-level position that provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. This role builds foundational expertise in Zimmer Biomet’s implants, instruments, and technologies, offers on-site guidance to surgeons and operating room staff, and supports the broader sales team.

Responsibilities

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor.
• Builds strong relationships with key surgeons and continues to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency.
• Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gathering competitive intelligence, and looking for opportunities to upsell or cross-sell with existing customers.
• Covers the Las Cruces, NM territory, coordinating surgery schedule including templating for cases, requesting implants and instruments through SMS, and post-procedure ensuring all Zimmer Biomet products used are properly accounted for and billing inventory replenished.
• Provides on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff, assists in implementing and integrating medical devices or clinical solutions into clinical practice, and acts as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
• Collaborates with sales and marketing teams to support product launches and customer engagement initiatives, gathers clinical feedback from end-users, and relays insights to internal teams for product development and improvement, supports clinical trials, including site initiation, training, monitoring, and documentation as needed, and ensures compliance with regulatory and ethical standards in all clinical interactions.
• Provides after-hour and/or evening case coverage and add-on case coverage for the team and/or territory, remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance.
• Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities, and training.

Requirements

• Must be mobile and willing to travel.
• Willing and capable of carrying weights up to 50 lbs.
• Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.
• Effective verbal and written communication, translating technical knowledge into practical guidance.
• Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings.
• Buils trust and credibility with clinical staff and surgeons.
• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy.
• Strong team orientation and collaboration with sales reps, hospital staff, and peers.
• Organizational skills to manage multiple facilities, priorities, and documentation.
• Proactive in preparation, including reviewing case schedules and equipment readiness.
• Remains adaptable and learning-focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously.

Qualifications

• A minimum of an associate's degree, medical certification, or equivalent education and experience is required.
• 0-2 years of sales or sales service experience in medical device or surgical.