Sales Associate I

About the role

The Sales Associate is solution-oriented, customer-centric and will interact on a regular basis with key internal stakeholders (sales team/sales management, commercial, supply chain, accounts payable/receivable, etc.) to deliver best in class customer service. The Sales Associate will support the order-to-cash process while improving processes internally and externally. An immediate focus will be executing speedy order processing and email confirmation with lead times to both new and existing customers.

Responsibilities

• Performs accurate and timely entry of customer selection into order processing system (Salesforce).
• Calculate and enter initial pricing at the time of order creation.
• Identify and escalate gaps in company and customer ordering information with appropriate level of urgency.
• Research shortages and provide accurate details of all shortage issues.
• Monitor orders using system reports and communicate progress to leadership.
• Proactively communicate to resolve discrepancies in up-front data preventing accurate or timely order entry.
• Monitor and track customer orders to meet material lead times and ensure on-time delivery.
• Interact with internal and external customers daily through clear and concise written and oral communication.
• Resolve sales order issues, such as tax validations, and delivery issues such as tracking.
• Communicate updates to clients regarding order status.
• Act as a customer liaison with the appropriate internal departments.
• Institutes appropriate service level response and prioritization based upon strategic customer value by balancing customer expectations within Opentrons policies and procedures.
• Complete internal education classes on and get certified on Opentrons product, applications, sales process, and sales presentations.
• Responsible for setting up and maintaining web accounts in Customer eCommerce Portal; also responsible for updating and maintaining contact information in NetSuite, relating to customer and customer/material content.
• Maintains up-to-date CRM hygiene.
• Monitors the referral pipeline and maintains up-to-date CRM hygiene.

Requirements

Education: Bachelor's degree required; preferred focus areas: Business, Marketing, or STEM/Lab Sciences.
Experience: Previous role or internship involving sales, marketing, customer relations or administrative duties; Prior order entry or similar experience is preferred.
Knowledge, Skills & Abilities: Ability to prioritize and manage time effectively; Errs on the side of activity; Strong problem solving skills; Excellent communication skills; Detail Oriented; Forward Thinker - ability to take steps to resolve current issues as they arise as well as prevent them from reoccurring.

Qualifications

Work is performed in a typical interior/office work environment
Prolonged periods of sitting at a desk and working on a computer
Limited physical effort required

Benefits

The pay range for this position at commencement of employment is expected to be between $24.00 and $27.00 per hour. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and years of experience. We typically target mid-range for well-qualified candidates. The total compensation package for this position may also include other elements, including bonus, equity and full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Pay

Compensation Range: The pay range for this position at commencement of employment is expected to be between $24.00 and $27.00 per hour.

Schedule

Work is performed in a typical interior/office work environment