Sales Associate I

About the role

Kate Spade New York is a global lifestyle brand known for its rich heritage and unique brand DNA. We are part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity. This role serves as a trusted advisor who assists customers in selecting products that suit their aesthetic and lifestyle.

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Actively listen and ask insightful follow-up questions to understand customer needs.
• Provide styling advice, suggest add-ons, and create complete looks.
• Show creativity to showcase multiple ways to wear products and encourage customers to explore new styles.
• Guide customers through purchase decisions and ensure a seamless checkout experience.
• Reinforce and celebrate customer choices, inviting them to return.

Requirements

• Professional selling skills with exceptional interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team setting.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Skills & Experience

• Knowledge of the brand and product attributes across all categories.
• Maintain operational excellence, including stockroom organization and POS transactions.
• Give and receive feedback in an honest, constructive manner.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paternity and Maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Pay

$15.00 - $19.50 per hour

Schedule

Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).

Our Competencies

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly
• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Equal Opportunity Employer

We are an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.

Contact Information

To learn more about Tapestry's commitment to equity, inclusion, and diversity, visit Our People page. For a complete list of U.S. Corporate Compensation & Benefits, please click here.