Sales Associate I, Alcatraz (Temporary)

Welcome to the Role

This is a temporary, 32 hours/week, non-exempt, and non-benefitted position. The work location is Alcatraz Island. The term of this temporary assignment is through September 20, 2026.

About the Role

The Sales Associate I is responsible for delivering outstanding visitor services, selling interpretive merchandise and books to help achieve sales goals, maintaining the visual, store, and merchandising standards, assisting with inventory management, accurate operations of cash register and cash handling, and completing other tasks and duties as directed by Managers & Team Leads.

Responsibilities

• Welcome, engage, and deliver the highest standard of service to all visitors.
• Answer all visitor questions with courtesy, accuracy, and appropriateness.
• Achieve daily, weekly, and monthly sales goals.
• Maintain positive and respectful relationships with all internal and external partners.
• Assist with inventory management including unpacking, tagging, restocking, and merchandising products and publications.
• Maintain a clean and organized store including office, backroom, and storage spaces, refilling supplies as needed.
• Sweep and remove trash from exterior of store and assist with trash and recycling as needed.
• Provide knowledge or resources about the GGNRA, GGNPC, trails, area history, nature, San Francisco, other parks or visitor centers, public transportation, etc.
• Promote and sell memberships, explaining benefits and value of joining the Parks Conservancy and asking for donations through our “round-up” program.
• Provide information to visitors about Parks Conservancy programs, projects, volunteer opportunities, and different ways to connect people to the Parks.
• Absent Managers or Team Leads, communicate directly to Law Enforcement when there are immediate emergencies or threats to visitors and co-workers.
• Notify Managers and Supervisors as soon thereafter as possible.

Requirements

• Two years’ retail experience or equivalent preferred.
• Excellent visitor service skills and sales ability.
• Professional, flexible, reliable, and able to perform job duties with minimal supervision.
• Accurate and efficient cashiering and cash handling experience.
• Excellent verbal and written communications skills.
• Sensitive to visitor needs and concerns and enjoys working in a busy retail environment with high visitor interaction and conversation.
• An interest in and ability to share about the history, natural history, and trails of their national park work site with visitors.

Skills

• Retail experience or comparable experience in working with the public.
• Previous retail or comparable experience in working with the public.

Qualifications

• High school degree or equivalent preferred.

Benefits

N/A

Pay

$21/hour (Pay Grade 11)

Schedule

Regularly requires a walk up a hill that is equivalent to a 13-story climb. Work is primarily performed standing or walking for 6 to 8 hours per day.

Benefits

N/A

Skills

• Retail, bookstore, museum, and park ranger/intern experience preferred.

Equal Opportunity Employer

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.