Sales Associate - Hudson Yards

Sales Achievement

Consistently achieve and/or exceed the monthly sales target, as directed by management.

Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.
• Accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Resolve client issues/concerns and escalate as needed to Management.
• Partnership with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

Daily Boutique Operations

• Comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
• Merchandising and daily maintenance of displays and back-stock.
• Participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.).

Job Profile

• Education: College degree preferred.
• Required Experience: 2 to 5 years of previous experience in luxury retail.
• Technical Skills: Ability to work in a fast-paced retail store environment, Computer and internet Savvy, MS Office experience required, SAP knowledge preferred.
• Personal Skills/Abilities: Strong understanding of Customer Service needs and Customer (internal and external) priorities, Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision, Being a genuine Maison Ambassador, Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand, Self-Starter with Team-Player approach, Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

We Offer

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.
• Core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.