Sales Associate (Full-Time) - York, York, PA

Position Summary

The Full‑Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. All related activities are expected to be performed in a professional, courteous, reliable, and results‑oriented manner.

Essential Duties and Responsibilities

• Builds customer relationships by assisting all customers in a professional, courteous, reliable, attentive, honest, and responsive manner.
• Identifies customer needs and provides knowledgeable assistance to help customers select the product(s) that meet their needs.
• Displays basic fashion and trend knowledge and sells appropriate merchandise while maintaining DTLR standards and building relationships.
• Assists with shipments, merchandising, restocking, and pricing.
• Maintains and presents a positive, enthusiastic attitude toward the job and company.
• Complies with and enforces all company policies.
• Embraces service training and product programs.
• Assists the Store Manager with monitoring and identifying loss‑related issues to ensure shrink goals are at or below company plan.
• Monitors and controls all aspects of operational compliance, safety, and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Actively seeks to minimize shrinkage by protecting the store against shoplifting and internal theft, following loss‑prevention policies and security procedures.
• Enforces and follows proper point‑of‑sale procedures.
• Balances all money taken in during the assignment and works with store management to investigate discrepancies.
• Keeps management informed of important developments, potential problems, and related information necessary for effective management.
• Helps maintain a neat and orderly sales environment.
• Performs other duties as may be assigned.

Qualifications

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.

Skills and Knowledge Requirements

• Excellent command of the English language to effectively communicate with management, customers, and other employees.
• Demonstrated leadership and the ability to work under minimal supervision.
• Ability to take charge of the store when necessary.
• Open availability and flexibility to meet customer demand and business needs.
• Basic fashion and style trend knowledge with a desire to work with customers in a retail setting.
• Proven track record in building and working as part of a team, handling responsibility, and understanding the needs of the street‑lifestyle customer.
• Willingness to work in multiple stores within the assigned district.

Physical Requirements

• Must be able to stand for extended periods; lift, carry, push/pull up to 50 lb.
• Able to work extended hours during critical phases and thrive in a fast‑paced, dynamic environment with flexibility.
• Must have reliable transportation.

Schedule

A standard work week consists of a minimum of 35 hours up to a maximum of 40 hours.

General Information

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position and are not an exhaustive list of all duties, responsibilities, and skills required. DTLR, Inc. provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.