Sales Associate- Full Time (Planet Hollywood-LV)

Responsibilities

• Maintain customer service levels in accordance with Total Service standards
• Embrace the Spotlight on Service
• Acknowledge and greet guests with a smile
• Create a warm, friendly atmosphere for the guest
• Be knowledgeable about the Total Rewards program and the benefits it offers the guest
• Be knowledgeable of the hotel property and the amenities it has to offer
• Assist guests in finding requested products, including calling other stores if needed
• Partner with fellow associates to create a strong team
• Communicate all daily activities to the next shift and the Supervisor on Duty
• Promote the selling of merchandise and upsell products
• Develop an excellent understanding of product assortments across all retail stores
• Be knowledgeable about products sold and alert management of customer product needs
• Be knowledgeable on register operations and handle all payment transactions
• Ensure necessary supplies are in place for the next shift (register tape, bags, tissue, etc.)
• Promptly report cash register malfunctions to the Supervisor on Duty
• Ensure money is not left unattended
• Receive, unpack, fold, and put away daily merchandise deliveries
• Complete stock counts as requested
• Receive shipments in a timely manner
• Merge merchandise according to planograms and notify supervisors of discrepancies
• List items needed for replenishment and relay information to the Supervisor on Duty
• Inform the Supervisor on Duty of overstock items, slow sellers, fast sellers, and customer requests
• Ensure balanced sizing within softline assortments
• Work with supervisors to display inventory according to planograms
• Maintain visual and merchandising standards per company guidelines
• Maintain folding throughout the day and softlines hung in proper size order
• Confirm correct signage is in place for sale or special purchase items
• Attend mandatory meetings and training sessions
• Complete job assignments as directed by the Supervisor on Duty
• Assist with associate sales, inventories, and special events as requested

Qualifications

• Knowledge of customer service standards and selling techniques
• Ability to learn and retain information regarding products, rewards programs, and hotel amenities
• Ability to operate cash registers and process transactions accurately
• Ability to follow company policies, procedures, and visual merchandising guidelines
• Strong communication skills for working with guests, associates, and supervisors
• Ability to work effectively as part of a team
• Dependable attendance and punctuality in accordance with company guidelines

Additional Requirements

• Ability to stand for extended periods of time
• Ability to perform repetitive tasks such as folding, hanging, and stocking merchandise
• Ability to lift, carry, and transport merchandise and supplies
• High-volume retail environments may require additional physical labor, including stocking coolers and transporting stock from remote storage locations
• Ability to maintain focus and accuracy while handling cash and operating registers
• Ability to work in a fast-paced retail environment
• Ability to use good guest service awareness to help deter theft and notify Security when needed
• Ability to maintain a clean, organized, and safe work environment

About Us

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.