Sales Associate - Full Time / Part Time

About the role

As a Sales Associate, you will provide top-tier customer service with outstanding product knowledge to all clients.

Responsibilities

• Greet all customers with enthusiasm and deliver an exceptional shopping experience in a friendly and professional manner
• Assess customer needs and inquiries by asking open-ended questions to provide personalized solutions, leveraging your in-depth product knowledge to support them in selecting the right products
• Stay informed about current sales and ongoing in-store promotions to keep customers updated and enhance their shopping experience
• Ensure smooth and accurate customer transactions by efficiently utilizing our point-of-sale system and Kiokii Loyalty Reward Membership Program
• Foster positive relationships with customers to encourage repeat business and long-term brand loyalty
• Manage the shipping and receiving of incoming inventory by unloading, unpacking, and inspecting for accuracy and any damages in a timely manner
• Organize products on shelves and in storage areas, following proper inventory procedures to maintain stock levels of all items
• Conduct regular stock counts and assist in resolving inventory discrepancies or overstock situations
• Ensure products are properly labelled, priced, and presented in accordance to store standards
• Support with store opening and setup
• Keep store clean, organized, and compliant with safety standards
• Performs ad-hoc duties as assigned

Requirements

• Previous retail, sales, or customer service experience preferred
• Ability to stand, walk, and lift up to 30 lbs for extended periods of time, and ability to bend, stoop, and reach for products on shelves or storage areas
• Comfortable using ladders or step stools to climb and access higher shelves or stock
• Willing to work in a retail setting that may require moderate noise levels, bright lighting, or fluctuations in temperature
• Adheres to company policies and maintains compliance with workplace safety standards and protocols

Qualifications

• A deep enthusiasm for the Asian beauty industry, with a commitment to learning, sharing knowledge, and staying informed on the latest products and trends to better serve customers
• Ability to work in a fast-paced environment and multitask