Sales Associate FT (Harry Potter Chicago)

About the role

This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment.

Responsibilities

• Consistently proactively engages with guests.
• Aid customers with merchandise purchases by locating items, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Follow the steps of service to ensure they provide the best experience.
• Responsible for cascading customer feedback to correct channels of communication.
• Promote a positive and seamless guest experience.
• Foster the stores sales strategy plan on customer engagement.
• Register and cash handling duties include ensuring that all transactions are complete and accurate.
• Follows, teaches, and exhibits all safety and compliance protocols.
• Adhere to stores uniform policy.
• Responsible to come to all scheduled shifts on time.
• Responsible for maintaining store shrink to acceptable parameters.
• Responsible for attaining delegated daily, monthly, or quarterly sales goals.
• Proactively advocate and understand promotions within the store.
• Engage in store sales strategy.
• Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
• Teach and live stores culture with each associate.
• Collaborate with the team to follow company values.
• Follow and impact store set priorities and brand standards.

Requirements

• Knowledge of Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent communication skills (verbal, non-verbal, visual).
• Ability to work effectively in a team environment.
• Strong attention to detail with focus on basic numerical skills.
• Highly motivated self-starter with good initiative.
• Proficiency with Word, Excel, PowerPoint.

Qualifications

• Open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Skills

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Benefits

Compensation for this role is $19 an hour.