Sales Associate Falls Church PT

About the role

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community.

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Responsibilities

Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone. Assures merchandise is placed on the sales floor in a timely manner. Able to ensure items are rung accurately on the register. Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator. Maintains knowledge of merchandise and answers customer’s questions courteously and promptly. Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections. Maintains clean professional appearance.

Other duties include maintaining an orderly and clean register area, maintaining familiarity with store security procedures and exercising security practices when necessary, and performing general housekeeping responsibilities to include store upkeep duties as needed, such as sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms).

Requirements

• Ability to effectively communicate with customers and GGW associates
• Ability to provide exceptional customer service to all of our customers
• Ability to settle customer complaints
• Ability to perform basic math skills
• Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)
• Ability to bend and lift up to 40 pounds frequently
• Basic working knowledge of computer applications and the internet

Qualifications

A minimum of six months of previous work experience is preferred. A High School Diploma or equivalent is also preferred. Previous experience working in a retail environment, excellent customer service related skills, working knowledge of a cash register, and being multilingual with complete fluency in English are also desirable.