Sales Associate- eCommerce/Phone at AutoNation Toyota Arapahoe

About the role

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

Responsibilities

• Respond to leads in a timely fashion
• Answer customer questions and provide information
• Guide customers from phone and internet contact to an in-store experience
• Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations
• Close deals
• Follow up to ensure customer satisfaction
• Transition customers to the Service department to support their ownership experience

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Qualifications

• Strong communication and interpersonal skills
• A desire to help people and exceed expectations
• Sales or customer service experience preferred

Benefits

• Competitive compensation and 401k matching
• Health, dental, vision and maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate to cancer research and treatment

Pay

This is a commission-based position. The average monthly take home is $3,000–$8,000+.

Schedule

This position is on-site.