Sales Associate- eCommerce/Phone

About the role

The e-Commerce Sales Associate interacts with hundreds of customers—online, over the phone, and in person—to help guide their vehicle purchase in our no-haggle sales environment. You’ll respond to leads promptly, answer questions, provide information, and guide customers from initial contact to an in-store experience while delivering an exceptional customer experience.

With your outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to fit their lifestyles and budgets, and close the deal. You’ll also follow up to ensure satisfaction and transition customers to the Service department to support their ownership experience.

Responsibilities

• Respond to customer leads in a timely manner via phone, email, and in-person interactions.
• Provide detailed vehicle information and guide customers through the purchase process.
• Help customers select vehicles that meet their needs and negotiate terms to align with their budgets and expectations.
• Close sales and ensure a smooth transition to the Service department for ongoing support.
• Follow up with customers post-purchase to drive loyalty and satisfaction.
• Set and achieve targeted sales goals.
• Work with technology to manage customer interactions and sales processes.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, preferably in retail.
• Strong communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers consistently.
• Experience and comfort working with technology.
• Valid in-state driver’s license and a safe driving record.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a platform offering discounts from top providers and retailers.
• Opportunity to contribute to DRVPNK, our mission to raise and donate millions to cancer research and treatment.

Pay

This is a commission-based position with an average monthly take-home pay of $3,000–$8,000+.

Schedule

This is an on-site position.