SALES ASSOCIATE – COLOR & CURL CONCIERGE 06400 Alexandria, VA

About the Role

The Color Curl Concierge serves as the industry steward, demonstrating expertise in all things color-related, talent development, technical skills, business acumen, and sales. This role maximizes sales by expanding and maintaining a customer base through market analysis, selling approved beauty products, introducing new products and concepts, providing customer service, and conducting in-store and virtual product education. The Concierge also offers color, curl, and texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.

Responsibilities

• Grow Yourself (15%):
  • Dominate the industry in talent development, technical, and selling skills.
  • Demonstrate a passionate desire to learn and grow, striving for continuous improvement while owning personal development.
  • Schedule, prepare, and follow through on business development days to increase product knowledge and develop professional vendor and customer relationships.
  • Remain agile to market changes, building industry knowledge and intuition to react to competitive conditions.
  • Be the category expert in Color, Curl, and Texture, sharing information with the team and customers.
  • Create an organized work environment and workflow to efficiently service customers.
• Grow Team and Culture (15%):
  • Communicate upward and cross-functionally regarding calls, visits, orders, sales progress, follow-up plans, and any assistance needed.
  • Attend all meetings, functions, and events, maintaining regular contact as established by the Company or Supervisor.
  • Conduct effective basic in-store/salon and virtual education.
  • Determine customer needs and offer products and services to best align with their requirements.
  • Conduct periodic meetings to maintain high employee relations and keep employees informed using leadership skills.
  • Initiate business relationships that build customer trust and confidence to deliver effective selling and customer service.
• Grow the Business (70%):
  • Develop and review market analysis, organize prospect funnel processes, and open new accounts with follow-up and follow-through.
  • Meet or exceed established metrics, color growth goals, and other standards or expectations.
  • Establish technical expertise in products and programs.
  • Implement marketing and merchandising programs for salon accounts, including survey assignments and social marketing services.
  • Utilize social media to drive business and market customer and vendor events.
  • Create customer profile systems for major accounts, outlining marketing, sales, and merchandising strategies.
  • Resolve customer service issues and questions in a timely, appropriate, and effective manner.
  • Serve as the key point of contact for customers to resolve questions, issues, or disputes related to color and curl categories.
  • Ensure all store opening and closing procedures are performed correctly.
  • Maintain high standards for color and curl merchandising, placement, store signage, and proper display techniques.
  • Coordinate the Company’s special promotion activities in these categories.
  • Own inventory accuracy with cycle counts, keep shelves stocked, and monitor product turnover.
  • Communicate with corporate partners on emerging trends, styles, and products.
  • Utilize purposeful and effective cold-calling techniques to generate new customers.
  • Strictly comply with established procedures for processing returns and approved conversions.
  • Complete assignments and projects in a timely manner.
  • Strictly comply with company safety procedures and city, state, and federal laws.

Requirements

• One year of retail or full-service sales experience.
• Licensed cosmetologist highly preferred.
• Reliable transportation to effectively service designated stores and markets.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.
• Proficiency in Microsoft Office (Excel, PowerPoint), Oracle, and POS applications.
• Comprehensive knowledge of computers, mobile devices, and social media platforms.
• Ability to travel to shows and sales meetings a minimum of 3 times a year.
• Ability to work in a constant state of alertness and in a safe manner.
• Commitment to working scheduled hours with flexibility for additional hours based on business needs.
• May be required to work in other stores and in the field at times.
• Strong time management and organizational skills, with the ability to manage multiple projects simultaneously.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills at all levels within and outside the organization.

Working Conditions / Physical Requirements

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles.
• Frequent driving.
• Prolonged sitting, standing, and walking.
• Bending and twisting of the neck and waist (forward or sideways).
• Climbing, balancing, stooping, kneeling, and squatting (crouching or sitting on heels).
• Reaching with hands and arms.
• Lifting up to 25 lbs.