Sales Associate - Closer, SeaTac Airport Store

About the role

This position is responsible for greeting and connecting with customers while actively seeking opportunities to share insight into our products, makers, and the TLE brand. Sales Associates prioritize customer engagement, store look and feel, and product knowledge and sales.

Location: SeaTac International Airport, 17801 International Blvd, SeaTac, WA 98158

Responsibilities

• Creates an exceptional and unique customer experience by circulating the sales floor and connecting with customers on products and offerings.
• Ensures merchandise is stocked, clean, and presentable at all times.
• Accurately rings in sales using point of sale, processes refunds, and remedies or escalates inventory discrepancies.
• Helps customers determine their needs or interests and provides recommendations based on their individual connections.
• Develops strong relationships with customers and looks for opportunities to further expand their purchases.
• Takes full advantage of company training and literature to retain current knowledge of product and vendor offerings.
• Upholds company cleanliness and organization standards of merchandise floor, stock room, and all storage areas.
• Signs customers up for TLE & Me reward program and engages with them on program incentives.
• Stays up to date on current promotional offerings and ensures customers are aware of these while shopping.
• Opens and closes stores within scheduled time, ensuring all daily and weekly tasks are completed.
• Seeks opportunities to meet daily financial goals.

Supervisory Responsibilities: This position does not have any supervisory responsibilities.

Qualifications

• Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of the employee or others.
• Ability to read, write, comprehend, and speak English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information one-on-one and in small group situations to customers, vendors, and other employees of the organization.
• Ability to use and communicate effectively on Slack.
• Ability to use common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to work between multiple TLE locations.
• Weekend availability, and availability 3–5 weekdays.

Education & Experience

Minimum of one year in a specialty retail and/or customer service role.

Physical Demands & Work Environment

• The employee may be exposed to weather-based heat and humidity.
• Must frequently lift up to 15 pounds and occasionally lift and/or move up to 25 pounds.
• Regularly required to stand, walk, use hands and fingers to work with products, twist, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.