Sales Associate - Chico's

Position Objective

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability.

Functional Responsibilities

• Drives for Results:
  • Mets company sales goals by utilizing sales techniques and communicating product knowledge to the customer;
  • Recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires;
  • Maintains knowledge of current sales and promotions;
  • Maintains pricing and visual standards;
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management;
  • Participates in visual directives including monthly store sets and sales floor maintenance.
• Customer Experience:
  • Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience;
  • Ensures prompt resolution of customer concerns;
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices;
  • Reinforces buying decisions at the checkout and achieves add on goals including gift card sales;
  • Signs up clients for reward program;
  • Buils and maintains a solid customer following through clienteling and wardrobing;
  • Knows current product fit and style assortment offerings in store and on-line;
  • Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
• Operational Excellence:
  • Supports replenishment activities that keep the store full and abundant;
  • Aids with locate fulfillment;
  • Aids with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed;
  • Aid with boutique cleanliness and organization.
• Teamwork and Growth:
  • Promotes an inclusive, collaborative approach to problem solving;
  • Sets and aligns work to meet commitments aligned with organizational goals;
  • Seeks personal developmental opportunities and readily solicits feedback.

Qualifications

• High School diploma or equivalent
• Retail or sales experience preferred
• For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older
• For all other states, must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.
• Able to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Pay

The wage range for this position is $16.94 - $21.20. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.