Sales Associate - Boston
Sales Achievement
Consistently achieve and/or exceed the monthly sales target, as directed by management. Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client. This includes after sales clients if a Cartier after-sales dedicated area/staff is not available. Adapt approach according to the client needs and motivations. Negotiate and handle objections with ease. Assist and support after sales clients in accordance with Maison values.
Client Relationship Management
Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects. Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available. Appropriately resolve client issues/concerns and escalate as needed to Management. Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
Daily Boutique Operations
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique. Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues. Assist in the merchandising and daily maintenance of displays and back-stock. Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit. Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.).
Education and Experience
College degree preferred. Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
Technical Skills
General knowledge of timepiece movements. Computer and internet Savvy. MS Office experience required, SAP knowledge preferred.
Personal Skills/Abilities
Excellent interpersonal and communication skills are required. Strong understanding of Customer Service needs and Customer (internal and external) priorities. Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. Being a genuine Maison Ambassador. Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand. Self-Starter with Team-Player approach.
Job Profile
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.
Compensation and Benefits
We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.