Sales Associate - AutoNation Ford Amherst

About the role

The e-Commerce Sales Associate interacts with hundreds of customers—online, over the phone, and in person—to help guide their vehicle purchase in our no-haggle sales environment. You will respond to leads in a timely fashion, answer questions, provide information, and help transition customers from digital contact to an in-store experience while delivering an exceptional customer experience.

With your outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to match their lifestyles and budgets, and close the deal. You will also follow up to ensure satisfaction and support their transition to the Service department for ongoing ownership needs.

Responsibilities

• Engage with customers online, over the phone, and in person to guide their vehicle purchase.
• Respond promptly to leads, answer questions, and provide detailed product information.
• Deliver an exceptional customer experience before and after purchase to drive loyalty.
• Help customers select vehicles, negotiate terms, and finalize deals aligned with their needs.
• Follow up with customers to ensure satisfaction and transition them to service support.
• Set and achieve targeted sales goals in a no-haggle sales environment.
• Utilize technology to manage customer interactions and sales processes.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, preferably in retail.
• Strong communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers consistently.
• Experience and comfort working with technology.
• Valid in-state driver’s license and a safe driving record.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Work-life balance initiatives.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a platform offering deals and discounts from top providers and retailers.
• Opportunity to contribute to DRVPNK, our mission to raise millions for cancer research and treatment in partnership with nationwide charities.
• Career growth paths into finance, management, and beyond.

About AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers in making the best decisions for their needs. With a nationwide network of dealerships, we provide a wide selection of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Through our DRV PNK initiative, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive impact in the lives of our associates, customers, and communities. We foster a culture of diversity, equity, and inclusion, welcoming candidates from all backgrounds who share our passion for innovation, teamwork, and creating meaningful change in the automotive industry.