Sales Associate

About the role

The Sales Associate I role at Zimmer Biomet is an entry-level position that provides technical, clinical, and logistical support to the sales team and healthcare providers. This role offers foundational expertise in Zimmer Biomet’s implants, instruments, and technologies, and supports the broader sales team.

Responsibilities

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor.
• Builds strong relationships with key surgeons and continues to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency.
• Serves as a key contributor to supporting the sales team by providing excellent customer service and support, identifying customer buying signals, gathering competitive intelligence, and looking for opportunities to upsell or cross-sell with existing customers.
• Captures surgery schedule including templating for cases, requests implants and instruments through SMS, and post-procedure ensures all Zimmer Biomet products used are properly accounted for and inventory replenished.
• Provides on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff.
• Affords technical support during procedures, demonstrations, and evaluations, collaborates with sales and marketing teams to support product launches and customer engagement initiatives, gathers clinical feedback from end-users, and relays insights to internal teams for product development and improvement.
• Supports clinical trials, including site initiation, training, monitoring, and documentation as needed.
• Ensures compliance with regulatory and ethical standards in all clinical interactions.
• Provides after-hour and/or evening case coverage and add-on case coverage for the team and/or territory.
• Collaborates with and provides sales support for the team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add-on, or weekend cases.
• Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance.
• Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities, and training.

Requirements

• Must be mobile and willing to travel.
• Willing and capable of carrying weights up to 50 lbs.
• Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.
• Effective verbal and written communication, translating technical knowledge into practical guidance.
• Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings.
• Buys trust and credibility with clinical staff and surgeons.
• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy.
• Strong team orientation and collaboration with sales reps, hospital staff, and peers.
• Organizational skills to manage multiple facilities, priorities, and documentation.
• Proactive in preparation, including reviewing case schedules and equipment readiness.
• Remains adaptable and learning-focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously.
• Communicate clearly in verbal and written form in English.

Qualifications

• A minimum of an associate's degree, medical certification, or equivalent education and experience is required.
• 0-2 years of sales or sales service experience in medical device or surgical.
• A combination of education and experience will be considered.

Benefits

• Travel expectations up to 50%

Pay

Compensation is commensurate with experience.

Schedule

This role requires flexibility and the ability to work various shifts, including weekends and evenings.