Sales Associate

About the role

The Sales Associate I role is an entry-level position that provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. This role is a developmental pathway to Sales Associate II and III positions.

Responsibilities

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor.
• Builds strong relationships with key surgeons and continues to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency.
• Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gathering competitive intelligence, and looking for opportunities to upsell or cross-sell with existing customers.
• Captures surgery schedule including templating for cases, requests implants and instruments through SMS, and post-procedure ensures all Zimmer Biomet products used are properly accounted for, billing inventory replenishment.
• Provides on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff.
• Affords assistance in implementing and integrating medical devices or clinical solutions into clinical practice.
• Acts as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
• Collaborates with sales and marketing teams to support product launches and customer engagement initiatives.
• Gathers clinical feedback from end-users and relays insights to internal teams for product development and improvement.
• Supports clinical trials, including site initiation, training, monitoring, and documentation as needed.
• Ensures compliance with regulatory and ethical standards in all clinical interactions.
• Provides after-hour and/or evening case coverage and add-on case coverage for team and/or territory.
• Includes weekend and on-call case coverage and add-on case coverage for team and/or territory.
• Collaborates with and provides sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add-on, or weekend cases.
• Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance.
• Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling, and complaints, expense reporting, sales activities, and training.

Requirements

• Must be mobile and willing to travel.
• Willing and capable of carrying weights up to 50 lbs.
• Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.
• Effective verbal and written communication, translating technical knowledge into practical guidance.
• Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings.
• Buys trust and credibility with clinical staff and surgeons.
• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy.
• Strong team orientation and collaboration with sales reps, hospital staff, and peers.
• Organizational skills to manage multiple facilities, priorities, and documentation.
• Proactive in preparation, including reviewing case schedules and equipment readiness.
• Remains adaptable and learning-focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously.

Qualifications

• A minimum of an associate's degree, medical certification, or equivalent education and experience is required.
• 0-2 years of sales or sales service experience in medical device or surgical.

Benefits

Compensation range: $60,000 - $70,000. Equal Opportunity Employer/Disabled/Veteran.