Sales Associate
About the role
We are seeking friendly, dependable, and customer-focused individuals who connect with The Salvation Army's mission and enjoy creating a positive shopping experience for our customers. As a Sales Associate, you'll play an important role in supporting our ministry through excellent customer service, merchandising, and maintaining an organized, welcoming thrift store environment.
Responsibilities
- Deliver outstanding customer service in person and over the phone.
- Welcome customers and create a positive shopping experience.
- Stock, organize, and merchandise products on sales floor racks and shelves.
- Maintain attractive displays through proper sizing, colorization, and product placement.
- Operate the cash register and accurately process customer transactions.
- Aid in promotional displays, signage, and sales events.
- Answer customer questions and provide helpful product information.
- Help customers with purchases, including carrying items to vehicles when needed.
- Keep fitting rooms, sales area, bathrooms, and common spaces clean and organized.
- Perform light custodial duties to maintain a safe and welcoming environment.
- Partner with Donation Center staff to replenish merchandise and support inventory flow.
- Contribute to a positive, respectful, and team-oriented workplace culture.
Requirements
- A commitment to The Salvation Army's mission and values.
- A passion for providing exceptional customer service.
- Strong communication and interpersonal skills.
- Reliability, punctuality, and a positive attitude.
- Able to multitask in a fast-paced retail environment.
- An attention to detail and merchandising awareness.
- Basic cash handling and math skills.
- Comfort using computers and point-of-sale systems.
- Able to work collaboratively as part of a team.
- Flexibility to work evenings, weekends, holidays, and varying shifts as needed.
Qualifications
- Previous retail or customer service experience is a bonus—but not required!
- This is an active retail position that requires:
- Standing, walking, and moving throughout the store for extended periods of time.
- Frequent bending, reaching, stooping, pushing, and pulling while stocking merchandise, and maintaining displays.
- Lifting and moving merchandise and store fixtures as needed.
- Regularly lifting and carrying items up to 25 pounds and occasionally up to 50 pounds with assistance.
- Working in a fast-paced retail environment while providing excellent customer service and maintaining an organized sales floor.
Skills
- Excellent customer service skills.
- Strong organizational and merchandising skills.
- Basic computer and point-of-sale system proficiency.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts and days.
Benefits
Flexible shifts available – weekdays, evenings, and weekends.
Pay
$15.00/hour
Schedule
Part-time, up to 19 hours/week
Why Join Us?
At The Salvation Army Family Store in Quincy, you’ll do more than just stock shelves—you’ll help support vital community programs through your work. Be a part of something meaningful while building valuable skills in retail and customer service.
About The Salvation Army
The Salvation Army believes in faith put into action and making life better for others. Our services meet physical, emotional and spiritual needs to rebuild lives and create lasting change. Help is given freely and without discrimination, while preserving the individual’s dignity. We’re here to change lives, one at a time. The Quincy Area Command serves Adams, Pike and Brown counties in Illinois and Marion, Ralls, Lewis, Shelby and Monroe counties in Missouri. Our services include emergency housing, case management, food assistance through our fully stocked food pantry and daily breadline, emergency disaster services and weekly church ministries. These services are supported through generous donations and revenue from the Hannibal and Quincy Family Stores.