Sales Associate

About the Role

The Sales Associate at The Restaurant Store is responsible for delivering an outstanding level of customer service and support throughout a retail branch location. This role is dedicated to engaging with customers for the majority of the workday to ensure quick, accurate assistance and a positive in-store experience.

Responsibilities

• Engage in direct customer service and sales interactions for the majority of the workday, focusing on understanding customer needs and delivering accurate, timely support.
• Serve as the first point of contact for incoming phone calls by providing prompt assistance, answering questions, and directing inquiries as needed.
• Assist customers in locating products on the sales floor while offering informed product recommendations that align with their specific needs.
• Promote and explain membership programs, warranties, and additional store services to enhance customer value and overall experience.
• Maintain a clean, organized, and safe equipment display section through routine upkeep.
• Communicate effectively with Sales Manager and Sales Team members to report stock needs, customer concerns, and operational issues that impact service.
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50 lbs.

Requirements

• Minimum of 1 year of relevant experience in retail and/or supply chain management.
• High school diploma or GED, or equivalent combination of education and experience.

Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Service leadership approach with a demonstrated desire to exceed expectations.

About the Company

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance (Available at HQ Locations Only)
• On-Site Fitness Centers
• Dog-friendly Offices