Sales Associate

About the Role

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Serve as a Casa de Montecristo brand ambassador.
• Build relationships with customers.
• Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results.
• Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in the complete operations of the store.
• Perform all functions to effectively execute corporate initiatives in a timely, efficient, and resource-wise manner.
• Follow all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintain visual and cleanliness standards to support the brand image.
• Ensure a comfortable, responsible, and safe environment.
• Other duties as assigned.

Requirements

• Previous experience in a retail, hospitality, or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (nights, weekends, holidays).
• Exceptional interpersonal skills.
• Hands-on team player with a strong work ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.

Work Environment

• While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles.
• The employee is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.

Physical Demands

• Regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear.
• Frequently required to climb or balance, stoop, kneel, or sit.
• Must frequently lift and/or move up to 35 pounds.
• Specific vision abilities required include the ability to adjust focus.