Sales Associate

Position Summary

The Sales Ambassador is responsible for actively selling a high volume of Ascent ride tickets and related ticket offerings in a fast-paced, guest-facing environment. This role is measured on consistent ticket sales volume, conversion, and revenue generation across daily, weekly, monthly, and annual goals.

Key Responsibilities

• Upsell Ascent ride and add on tickets to guests accurately and efficiently
• Identify upselling opportunities through guest interaction
• Drive strong daily ticket sales volume and meet or exceed established sales targets across daily, weekly, monthly, and annual goals
• Maintain strong knowledge of ticketing options, pricing structure (non-peak, peak, peak-plus), and daily availability
• Engage with diverse groups of guests, explain ticket options, and recommend upgrades or add-ons when appropriate
• Process transactions using the designated Point of Sale (POS) system in compliance with company policies
• Maintain a welcoming and enthusiastic disposition while engaging with guests
• Resolve guest questions and concerns with courtesy and urgency
• Support promotional efforts and encourage repeat visits or future purchases
• Expected to stand and remain on feet for 90% of the work shift while performing the essential duties of the position
• Collaborate closely with Guest Services and Security teams to manage guest flow and demand

Additional Responsibilities

• Must be adaptable in sales approach by catering sales to guest interests
• Utilize storytelling to engage guests and enhance sales experience
• Required to work weekends, evenings, and holidays

Physical Demands

• Remain on feet approximately 90% of the work shift
• Move efficiently within the ticketing area and interact with guests throughout the day
• Always maintain a professional appearance and demeanor

Qualifications

• Prior experience in sales, admissions, retail, hospitality, or attractions preferred
• Strong communication, persuasion, and guest service skills
• Able to work in a fast-paced, high-volume environment
• Comfortable being measured against sales targets and revenue goals