Sales Associate

Primary Purpose of Job

Provide fast and courteous service to all customers.

Essential Duties and Responsibilities

• Know all company procedures.
• Be familiar with store layout and merchandise.
• Practice proper customer relations at all times.
• Know how to operate all equipment in the store.
• Know how to properly stock inventory.
• Know and follow all preventive maintenance procedures.
• Know and follow all State laws for liquor/beer and tobacco.
• Keep everything inside and outside of the store clean.
• Administer sales transactions.
• Cash transactions
• Credit card transactions
• Lotto/lottery transactions
• Issue money orders
• Be available to assist with shift coverage (most stores 24 hours).
• Handle any other work that can be assigned at supervisor's discretion.

Education/Experience Qualifications

Preferred: Highschool Diploma 1 year of experience in customer service/retail field

Detail Functions

• Serve the customers.
• Front and fill coolers.
• Issue money orders.
• Administer credit card transactions.
• Administer lotto/lottery transactions.
• Clean, front, and stock shelves.
• Clean and wash down parking lots.
• Clean and wash windows.
• Sweep and mop floors.
• Carry out garbage.
• Be sure money is secured at all times.
• Keep register at or below $100.00 at all times.
• Document all refunds, void, and no sales by attaching corrected receipt.
• Must be able to complete shift report.
• Know how to check vendors in and out.
• Know how to sign for and receive gasoline deliveries.
• Keep ice merchandiser clean.
• Keep walk-in cooler, restrooms, and back room clean and neat.
• Price merchandise.
• Rotate stock, pumps, countertops, shelves, etc.
• Ring up all sales.
• Practice plus selling and provide prompt courteous service.
• Always maintain a clean and neat image (see dress code).
• Know and follow state laws for liquor/beer, cigarettes, and adult magazines.
• Control cash shortages.
• Know and follow procedures for manufacturer’s coupons.
• Know company policy and procedures for carrying out shoplifting and robbery preventive measures.
• Allow no one behind checkout counter or into the backroom without proper identification.

General Skill Requirements

• Adaptability — Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality — Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications — Expresses ideas and thoughts verbally; and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation — Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge — Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment — displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.
• Problem solving — Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations.
• Quality — Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Moves quickly; Achieves established goals.
• Maintains attention to detail over an extended period, continually aware of variations in changing situations.