Sales Associate

Job Summary

The Sales Associate at Club Pilates plays a key role in driving studio growth and providing exceptional service to both prospective and current members. This position supports the Studio Manager in executing all aspects of the sales process, including lead generation, member engagement, and retention.

About the Role

Become a part of the Pilates movement with Club Pilates! Spartan Fitness Holdings is Club Pilates' largest franchisee with over 160 studios across 16 different states. The size of our company allows Pilates to become a true career!

Responsibilities

• Execute all stages of the sales process, including lead generation, follow-up, and closing new membership sales.
• Greet all members and prospective members warmly and ensure a positive studio experience from first contact to conversion.
• Conduct informative and engaging tours of the studio, effectively identifying and addressing each prospect’s fitness goals and needs.
• Present available membership packages, services, and programs confidently and clearly.
• Maintain an acceptable and consistent level of sales performance in accordance with monthly targets.
• Engage with prospects before, during, and after intro classes to ensure strong connections and a smooth onboarding process.
• Support retention efforts by providing excellent customer service and fostering member relationships.
• Absorb and confirm appointments via phone, text, and email to drive lead conversion.
• Participate in special events (e.g., health fairs, open houses, member appreciation days) to promote studio visibility.
• Maintain accurate lead and member information in the designated sales system (ClubReady experience preferred).
• Contribute to the overall cleanliness and organization of the studio environment.
• Uphold the mission and values of the studio as a fitness and wellness provider.

Requirements

• High school diploma or equivalent required.
• Previous experience in retail, service, or fitness sales strongly preferred.
• Experience in a customer-facing role with a focus on relationship-building and client satisfaction.
• Interest or passion for fitness, wellness, and Pilates is a plus.

Qualifications

• Strong sales and communication skills, with the ability to connect quickly and effectively with diverse individuals.
• Customer-service oriented with a friendly, professional, and approachable demeanor.
• Highly motivated and goal-driven with the ability to meet or exceed sales objectives.
• Excellent organizational and time management skills; able to balance multiple priorities.
• Works well under pressure and can adapt to a fast-paced environment.
• Maintains confidentiality and professionalism with sensitive member information.
• Team player with a collaborative spirit and a genuine desire to help others succeed.
• Proficiency in computer applications including Microsoft Office Suite, Google Workspace, and CRM systems (ClubReady preferred).

Skills

• Strong sales and communication skills.
• Customer-service oriented with a friendly, professional, and approachable demeanor.
• Highly motivated and goal-driven with the ability to meet or exceed sales objectives.
• Excellent organizational and time management skills; able to balance multiple priorities.
• Works well under pressure and can adapt to a fast-paced environment.
• Maintains confidentiality and professionalism with sensitive member information.
• Team player with a collaborative spirit and a genuine desire to help others succeed.
• Proficiency in computer applications including Microsoft Office Suite, Google Workspace, and CRM systems (ClubReady preferred).

Benefits

• Sales Associates are required to work an average of 30 hours a week throughout a six-month lookback period to qualify for benefits.
• ALL Spartan employees are eligible to participate in the Spartan 401K program with up to a 5% match.
• Benefits include: Medical, Dental, Vision, Short & Long Term Disability, Other Ancillary Products, Physical Requirements, and Flexibility to work a varied schedule, including evenings, weekends, and special events, as required by studio operations.

Pay & Compensation

The hourly rate or salary range for this position is broad to reflect the range of experience, skills, and certifications candidates may bring. Actual compensation will be determined based on qualifications, experience, and location, consistent with applicable state pay transparency laws. Sales Associates earn 10% commission on any sales made.

Schedule

Shifts Available - Tuesdays, Thursdays, Saturdays

Supervisory Responsibilities

None.