Sales Associate

About the role

The Sales & Client Experience Lead at Skin Laundry is based at the Arsenal Yards location in Watertown, MA. This part-time position offers flexible hours, including weekends, with a minimum commitment of 4 days per week and 16 hours per week on average. The role requires reliable commuting to the home clinic and occasional travel to other clinics for coverage.

Responsibilities

• Lead by example in achieving daily sales and conversion goals.
• Deliver exceptional client service by educating clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.
• Reinforce Skin Laundry’s service standards and brand values during every client interaction.
• Operational Execution:
  • Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
  • Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
  • Ensure cleanliness, organization, and merchandising standards are consistently met.
  • Execute operational checklists and compliance tasks as directed by the ACM or CM.
• Team Support & Peer Leadership:
  • Provide on-the-floor coaching and real-time feedback to Sales Associates.
  • Support onboarding and training of new team members under ACM/CM guidance.
  • Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.
  • Foster a supportive, inclusive environment that encourages collaboration and growth.
• Compliance & Safety:
  • Follow and reinforce all operational policies and loss prevention procedures.
  • Report any safety, compliance, or operational concerns promptly.
  • Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.

Required Knowledge, Skills & Abilities

• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.
• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem-solving abilities.
• Reliable, proactive, and accountable in daily execution.

Marginal Functions

• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in-clinic activations, promotional events, or marketing initiatives.
• Occasionally cover for peer shifts to ensure continuous operations.

Qualifications

• Minimum 1–2 years of retail, hospitality, or service experience required.
• Leadership or keyholder experience preferred.
• You must be at least 18 years of age to apply.

Travel as an Opportunity

• Travel is not a requirement for this role but may occasionally involve providing support to neighboring stores during peak times or special events.
• This role provides opportunities to lead during peak times, oversee key events, and support new initiatives.

Employee Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program.
• 5 ways we give back to YOU.
• We are committed to your growth.
• You are our priority.
• We believe that all our team members should be cared for as a HUMAN first and foremost.
• We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.
• You will be led, not managed.
• We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry.