Sales Associate

About the role

The Sales Associate position at Skin Laundry is a part-time role located in San Ramon, CA. The role requires weekend availability and a minimum of 4 days per week, with an average of 16 hours per week, which can flex up to 24 hours. Reliability in commuting to home clinic locations and occasional travel to other clinics for coverage is also required.

Responsibilities

• Lead by example in achieving daily sales and conversion goals.
• Deliver exceptional client service by educating clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.
• Reinforce Skin Laundry's service standards and brand values during every client interaction.
• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
• Ensure cleanliness, organization, and merchandising standards are consistently met.
• Execute operational checklists and compliance tasks as directed by the ACM or CM.
• Provide on-the-floor coaching and real-time feedback to Sales Associates.
• Support onboarding and training of new team members under ACM/CM guidance.
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.
• Foster a supportive, inclusive environment that encourages collaboration and growth.
• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.
• Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.

Required Knowledge, Skills, & Abilities

• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.
• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem-solving abilities.
• Reliable, proactive, and accountable in daily execution.

Experience & Education

• Minimum 1–2 years of retail, hospitality, or service experience required.
• Leadership or keyholder experience preferred.

Marginal Functions

• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in-clinic activations, promotional events, or marketing initiatives.
• Provide occasional coverage for peer shifts to ensure continuous operations.

Ability to Commute/Other Clinics

You must be able to reliably commute to home clinic locations and periodically travel to other clinics to provide coverage as needed.

Employee Benefits & Perks

• Access to Skin Laundry Employee Treatment & Product Discount Program.
• Opportunities for professional development and growth.
• A culture that prioritizes employee well-being and mental health.
• A supportive, inclusive environment that fosters collaboration and growth.

Equal Opportunity Employer

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Accommodation Assistance

For assistance with applying for this position, please contact PeopleTeam@SkinLaundry.com.

Employment Agencies

We do not accept unsolicited resumes from agencies. Any unsolicited resumes sent to us will be considered property of the agency and will not result in compensation.