Sales Associate

About the Role

As a Sales Associate at Robbins Brothers, you will build long-term relationships with guests, provide exceptional service, and meet sales goals. You’ll craft sales offers, handle counter offers, and close sales while maintaining the integrity of Robbins Brothers’ sales practices. This role involves identifying buying signals, seeking verbal commitment, and asking for the sale. You’ll work closely with managers and team members to ensure adherence to company policies and procedures.

Responsibilities

• Complete all required onboarding, e-campus training, and sales education programs within assigned timeframes.
• Greet guests, build rapport, identify buying behavior, and ask for the sale.
• Craft sales requests, handle counter offers, and engage managers or team members for support as needed.
• Close sales and ensure all documentation meets company policies and procedures.
• Track and improve your sales close rate using company resources and prospecting methodologies.
• Deliver the Robbins Brothers selling experience, create guest loyalty, and follow up after the sale.
• Communicate with guests promptly via in-person, phone, email, or text, and maintain accurate records in Salesforce.
• Utilize social media (following company guidelines) to support the Robbins Brothers brand and build a sales pipeline.
• Complete product training, stay updated on merchandise, and demonstrate the ability to sell all product categories.
• Maintain merchandise display cases and adhere to quality control and security standards.
• Follow company security policies for store operations, opening, and closing procedures.
• Demonstrate integrity, transparency, and fairness in all transactions and interactions.

Qualifications

• Customer service experience: 3 years (recommended).
• High-end sales experience: 3 years (recommended).
• CRM software experience: 3 years (recommended).
• Salesforce experience: 2 years (preferred).

Our Culture and Community

We seek team members who share our values and are committed to fostering a diverse, inclusive, and multicultural environment. Ideal candidates are collaborative, open, creative, passionate, warm, and courteous, with a thirst for knowledge and a love for jewelry. We value those who are unabashedly in love with love and bring a generous, community-minded spirit to our showrooms. Robbins Brothers celebrates personal and career milestones in a supportive and rewarding work environment.

Benefits

• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Employee discount.
• Vacation time.

Pay

Commissioned salary with a starting base.

Schedule

• Full-time, on-site work in one of our showrooms.
• Day shift, evening shift, and weekends.