Sales Associate

Sales

• Completes all required on-boarding and e-campus assigned training modules in the assigned timeframe.
• Completes all required sales training and education programs provided by the company.
• Greets guests, builds rapport, identifies buying behavior, seeks verbal commitment, and asks for the sale.
• Crafts sales request, adeptly handles counter offers to reach mutual agreement, engages managers and team members for sales support at appropriate time, and adheres to company policies and procedures.
• Demonstrates the capability to close the sale and follows through to ensure all documentation meets required company policies and procedures.
• Demonstrates capability to meet key performance indicators, sales goals, and objectives.
• Tracks own sale close rate and develops strategies for improvement.
• Utilizes company’s data resources, prospecting methodology, and selling system.

Guest Service

• Grieets guests and makes positive first impression, uses active listening to create engagement, and build rapport.
• Responds promptly to guests questions and requests, works continuously to exceed their expectations.
• Delivers the Robbins Brothers selling experience and creates guest loyalty.
• Buils long term relationships with guests and follows up after the sale.
• Communicates promptly with guests through all avenues of communication: in-person, telephone, letters, e-mails, and text.
• Promptly answers telephone calls according to established company guidelines.
• Maintains accurate guests’ records utilizing Salesforce.
• Utilizes social media following company guidelines to support the Robbins Brothers brand and build a sales pipeline.

Mercandising

• Completes the required product training in the timeframe required.
• Takes personal initiative to acquire product knowledge and stays up to date on incoming merchandise.
• Demonstrates the ability to sell all product categories.
• Partners with manager and experienced sales associates to learn merchandise display best practices.
• Maintains merchandise display cases throughout the day.
• Demonstrates and maintains Robbins Brothers quality control and security standards when handling merchandise.

Store Security

• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.

Values

• Demonstrates integrity in sales practices by adhering to company policies and procedures.
• Acts in the best interest of the company and team.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.

Job Specifics

Job Type: Full-time

Compensation: Commissioned Salary with Starting Base of $50,778.00

Benefits: 401(k), Medical, Dental and Vision insurance, Employee discount, Vacation

Shift: Day shift, Evening shift

Experience: Customer service: 3 years (Recommended), High-end sales: 3 years (Recommended), CRM software: 3 years (Recommended), Salesforce: 2 years (Preferred)