Sales Associate

Full-time commissioned sales role with a starting base salary.

About the role

The Sales Associate builds long-term relationships with guests, delivers exceptional service, and meets sales goals. You will craft initial offers, handle counter-offers, and close sales while identifying buying signals and securing verbal commitments. The role requires deep product knowledge, exploration of guest options, and adherence to company policies and procedures. You will collaborate closely with managers across all retail functions and uphold company values.

Responsibilities

• Complete all onboarding, e-campus training, and sales education programs within required timeframes.
• Greet guests, build rapport, identify buying behavior, seek verbal commitment, and ask for the sale.
• Craft sales requests, handle counter-offers, engage managers for support, and adhere to company policies.
• Close sales and ensure all documentation meets company standards.
• Meet key performance indicators, sales goals, and objectives; track close rates and develop improvement strategies.
• Utilize company data resources, prospecting methods, and selling systems.
• Deliver the Robbins Brothers selling experience, create guest loyalty, and build long-term relationships.
• Follow up with guests post-sale and communicate promptly via in-person, phone, email, or text.
• Answer telephone calls according to company guidelines and maintain accurate guest records in Salesforce.
• Use social media (following company guidelines) to support the Robbins Brothers brand and build a sales pipeline.
• Complete product training, stay updated on merchandise, and demonstrate ability to sell all product categories.
• Partner with managers and experienced associates to learn and maintain merchandise display best practices.
• Maintain display cases and uphold quality control and security standards for merchandise.
• Adhere to company security policies, including handling merchandise and opening/closing procedures.
• Demonstrate integrity, transparency, and fairness in all transactions and interactions.
• Exhibit Robbins Brothers values and take responsibility for actions and decisions.

Requirements

• Customer service experience: 3 years (recommended).
• High-end sales experience: 3 years (recommended).
• CRM software experience: 3 years (recommended).
• Salesforce experience: 2 years (preferred).

Benefits

• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Employee discount.
• Vacation time.

Schedule

• Day shift.
• Evening shift.
• Weekend shift.