Sales Associate

About the Role

At Robbins Brothers, we celebrate our sales associates' personal and career milestones in a supportive and rewarding work environment. We offer one of the most competitive compensation packages in the industry, aiming to help you cultivate your natural sales talent and create a rewarding, long-term career. You will have opportunities to develop as a professional and grow your role within the organization. Previous jewelry sales experience is highly valued.

Our Culture and Community

We seek team members who share our values and are committed to fostering a diverse, inclusive, and multicultural environment. Ideal candidates are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, and a fondness for fun. Above all, we look for those unabashedly in love with love. Robbins Brothers offers a full-time, on-site schedule in one of our showrooms.

Responsibilities

• Sales
  • Complete all required onboarding, e-campus training, and sales education programs within assigned timeframes.
  • Greet guests, build rapport, identify buying behavior, seek verbal commitment, and ask for the sale.
  • Craft sales requests, handle counter offers, and engage managers or team members for support as needed.
  • Close sales and ensure all documentation meets company policies and procedures.
  • Meet key performance indicators, sales goals, and objectives; track and improve your close rate.
  • Utilize company data resources, prospecting methodology, and selling systems.
• Guest Service
  • Create positive first impressions, use active listening, and build rapport with guests.
  • Respond promptly to guest questions and requests, exceeding their expectations.
  • Deliver the Robbins Brothers selling experience to create guest loyalty and long-term relationships.
  • Follow up with guests after the sale through in-person, telephone, email, or text communication.
  • Maintain accurate guest records using Salesforce and utilize social media per company guidelines.
• Merchandising
  • Complete required product training and stay updated on incoming merchandise.
  • Demonstrate the ability to sell all product categories.
  • Partner with managers and experienced associates to learn display best practices.
  • Maintain merchandise display cases and uphold quality control and security standards.
• Store Security
  • Adhere to company security policies and procedures for store operations.
  • Maintain awareness of security concerns and comply with opening/closing procedures.
• Values
  • Demonstrate integrity in sales practices by adhering to company policies.
  • Act in the best interest of the company and team with transparency and fairness.
  • Take responsibility for actions and decisions, utilizing best practices for time-sensitive tasks.

Requirements

• Customer service experience: 3 years (recommended).
• High-end sales experience: 3 years (recommended).
• CRM software experience: 3 years (recommended).

Benefits

• 401(k) retirement plan.
• Medical, dental, and vision insurance.
• Employee discount.
• Vacation time.

Pay

Commissioned salary with a starting base.

Schedule

• Day shift.
• Evening shift.
• Weekend shift.