Sales Associate

Main Purpose of the Role

The ideal Sales Associate is passionate about fashion and styling and has the ability to cultivate and grow a customer following in-store, support the management team and represent the REVOLVE brand and image.

Major Responsibilities

• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand.
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
• Build lasting relationships with customers.
• Assist in merchandising and maintenance of the sales floor.
• Follow all company policies and procedures.
• Provide honest and confident feedback to customers about style and fit.
• Solicit fashion and product knowledge to build your expertise.
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and light cleaning.

Required Competencies

• Prior experience in a retail/boutique store dealing with high-end goods, and clientele oriented sales.
• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand life-style.
• Exceptional organizational skills, follow through and attention to detail.
• Strong problem solving attitude.
• Able to assess priorities, meet deadlines and work under pressure.
• Collaborative spirit and proactive attitude.
• Excellent written and verbal communication skills.
• Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Proven experience in working within a sales driven environment - deliver sales results in line with business growth targets.
• Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive sales.
• Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty to REVOLVE & FWRD.
• Motivated and willing to go above and beyond to service the client.
• Develop one-to-one client relationships through regular communication.

Minimum Qualifications

• Understanding of garment bodies and fashion trends.
• Previous retail experience.
• Understanding of retail metrics and terms.
• Ability to be flexible and willing to work extended hours when necessary.
• Ability to bend, lift, open and move product up to 50 lbs.

Preferred Qualifications

• Previous retail experience.