Sales Associate

Store Number: 551 – Rack Room Shoes 551, Shoppes at Stone Park, 5930 E. Sam Houston Parkway N., Houston, Texas US

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Responsibilities

• Adhere to and practice the company’s service standards with each customer.
• Meet both sales and work goals as directed by members of store management, while following the Policies and Procedures set by the Company.
• Lead other team members by example in the accuracy and completeness of your work.
• Control cash and maintain accuracy of sales transactions.
• Process all sales and POS terminal transactions through the POS terminal in accordance with policy and procedure, and maintain strict control of all monies and sales documentation.
• Create an excellent shopping experience for customers through awareness and company service standards.
• Maintain a positive attitude, willingness to serve, and stay well-informed.
• Promote the company rewards program and other business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation, ensuring stock is well arranged and merchandised properly.
• Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise, and help with merchandise placement on the sales floor when needed.
• When performing cashier functions, process all sales in accordance with existing policy and procedure, including checking all shoes for mates.

Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of policies and procedures.
• Basic visual merchandising skills and an understanding of Store Presentation Standards.

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Managers