Sales Associate

About the role

Adhere to and practice the company’s service standards with each customer. Meet both sales and work goals as directed by members of store management, while meeting the Policies and Procedures set by the Company. Lead other team members in your store by being an example in the accuracy and completeness of your work. Together work toward the common goals of presenting the store, its merchandise, and yourselves to the customer in the best possible light.

Responsibilities

• Create an excellent shopping experience for customers through awareness and company service standards.
• Promote the company rewards program and other business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation; ensure stock is well arranged and merchandised properly.
• Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• Check all shoes for mates when performing cashier functions.

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Managers

Key Qualifications

• Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
• Basic communication (both verbal and non-verbal), organization, and math skills.
• Experience in retail sales, preferably specialty retail or footwear.
• Basic knowledge of the policies and procedures.
• Basic visual merchandising skills and an understanding of the Store Presentation Standards.