Sales Associate

Position Overview

The Princeton University Store is seeking dynamic and experienced Sales Associates to join our Nassau Street team. This role requires individuals with a proven ability to deliver proactive, personalized service and excel in a fast-paced, premium retail environment. As a Sales Associate, you will represent the Princeton University Store brand, showcasing your expertise in engaging customers, upselling, and creating memorable shopping experiences.

Key Responsibilities

• Provide exceptional, proactive customer service by greeting guests, understanding their needs, and offering tailored recommendations.
• Utilize your in-depth product knowledge to enhance the customer experience and build sales.
• Actively upsell and cross-sell merchandise to maximize revenue while maintaining brand integrity.
• Maintain the store’s elevated aesthetic through meticulous merchandising, stock replenishment, and attention to detail.
• Operate the point-of-sale system efficiently, ensuring seamless and accurate transactions.
• Promote co-op membership benefits and actively encourage customers to join.
• Stay informed about Princeton University traditions, events, and products to authentically engage with customers.
• Support store promotions, events, and seasonal displays to enhance the shopping experience.
• Adhere to store security standards and assist in maintaining proper floor control.

Qualifications

• Retail Expertise: Minimum of 1–2 years of experience in premium or boutique apparel and accessories retail.
• Sales Skills: Proven ability to upsell, cross-sell, and meet or exceed sales targets.
• Customer Engagement: Exceptional interpersonal skills with a knack for building relationships and delivering personalized service.
• Product Knowledge: Passion for learning about Princeton-branded merchandise and its connection to the University’s legacy.
• Team-Oriented: Collaborative mindset with the ability to work effectively in a fast-paced environment.
• Professionalism: Strong communication skills, polished demeanor, and a customer-first attitude.
• Availability: Flexible schedule, including weekends and holidays, as needed.